Responsible Gaming

Responsible gaming means approaching online casino play as a form of entertainment, not a way to make money or solve financial problems. On Dream Vegas, we strongly encourage you to set clear limits, understand the risks, and use the tools available on dreamvegas-ca.com so that gambling remains a safe and enjoyable pastime.

The operator of Dream Vegas, White Hat Gaming Limited, provides a range of safeguards and support options for players in Canada, including Ontario (regulated via the Alcohol and Gaming Commission of Ontario and iGaming Ontario) and the rest of Canada (operated under Malta Gaming Authority licence MGA/B2C/370/2017 via dreamvegas.com). If you feel your play is becoming difficult to control, help is available: you can use the on-site tools, contact customer support through dreamvegas-ca.com, and reach out to independent professional services listed on this page.

This information is for guidance only and does not replace the Terms and Conditions on dreamvegas-ca.com or local Canadian laws. You must meet the legal gambling age in your province or territory (18 or 19+) and should seek professional advice if you have concerns about problem gambling.

Risk Awareness

Gambling involves financial risk and can lead to harm if not managed carefully. Understanding early warning signs helps you act before your play becomes problematic. Problem gambling may affect anyone, regardless of age, income, or experience, and it often develops gradually.

Common signs of risky gambling behaviour

• Preoccupation with gambling: Frequently thinking about previous sessions, planning the next visit to dreamvegas-ca.com, or feeling restless when you cannot play.
• Increasing stakes: Raising your bets or deposit sizes over time to chase the same level of excitement, or trying to win back losses ("chasing losses").
• Loss of control: Playing longer than planned, ignoring self-imposed limits, or repeatedly attempting to cancel withdrawals to continue gambling.
• Financial problems: Borrowing money, using funds needed for rent, bills, or essentials, using credit cards (where permitted) or loans to continue gambling.
• Emotional impact: Feeling guilt, shame, anxiety, or depression after playing; lying about the amount of time or money spent.
• Social and work effects: Avoiding friends or family, losing interest in hobbies, missing work or study due to late-night play or financial worries.

Quick self-assessment checklist

Consider the statements below. If you answer "yes" to several, your gambling may be at risk of becoming harmful:

• Do you often gamble longer than you planned when you log in to dreamvegas-ca.com?
• Have you tried and failed to cut down or stop gambling?
• Do you gamble to escape stress, loneliness, anxiety, or other problems?
• Have you ever lied to family, friends, or colleagues about how much you gamble or lose?
• Do you borrow money, use credit, or sell possessions in order to keep gambling?
• Do you feel irritable or restless when you cannot gamble or when you try to stop?
• Does gambling negatively affect your work, studies, finances, or relationships?

If these questions raise concerns, consider using the limits and self-exclusion tools described below and contact one of the professional support services in the "Support Resources" section.

Limits & Tools

Dream Vegas, operated for Canadian players through dreamvegas-ca.com and related domains, is required by its regulators (including AGCO/iGaming Ontario and the Malta Gaming Authority) to provide tools that support safer play. While the exact layout may change over time, the steps below describe how to find and use typical tools such as deposit limits, time limits, and temporary breaks.

Setting deposit limits (daily, weekly, monthly)

• Where to find the feature: After logging in on dreamvegas-ca.com, go to your personal account area. The option is usually found under "My Account" > "Responsible Gaming", "Player Protection", or a similar section.
• Types of limits: You can usually set:
  • Daily limit - the maximum amount you can deposit in a single calendar day.
  • Weekly limit - your maximum total deposits over a rolling seven-day period.
  • Monthly limit - the maximum you can deposit within a calendar month.
• How to set a limit:
  1. Open the limits section in your account.
  2. Choose the limit type (daily, weekly, or monthly).
  3. Enter a realistic amount that you can comfortably afford to lose, for example:
     • Daily: CAD 20
     • Weekly: CAD 60
     • Monthly: CAD 200
     Make sure this amount does not affect your essential expenses (housing, food, utilities, debts).
  4. Confirm the new limit and read any on-screen confirmation message.
• Increasing or decreasing limits: Lowering your limit usually takes effect immediately. Increasing a limit generally includes a cooling-off period (for example, 24 hours or more) to comply with responsible gambling rules, especially in Ontario. During this time, you can reconsider the change.

Time spent limits and session timers

• Session reminders: In the responsible gaming settings, you can typically enable pop-up reminders that appear after a chosen period (for example, every 30, 60, or 120 minutes) to inform you how long you have been playing.
• How to enable:
  1. Go to "My Account" > "Responsible Gaming" on dreamvegas-ca.com.
  2. Select the option such as "Reality Check" or "Session Timer".
  3. Choose the interval at which you want to be reminded.
  4. Confirm your selection; the casino will display pop-ups at or after each interval with your session duration and, in some cases, your net result.
• Using reminders effectively: When the reminder appears, take the opportunity to log out, check your remaining budget, or end the session if you have reached your time or money limit.

Short breaks ("Time-Out" / "Cooling-Off")

• Purpose: A time-out allows you to temporarily suspend access to your account for a short period (for example, 24 - 72 hours), giving you space to reassess your gambling.
• How to activate a time-out:
  1. Log in and visit "My Account" > "Responsible Gaming" or "Account Closure/Time-Out".
  2. Select "Time-Out" or "Temporary Suspension".
  3. Choose the desired duration, such as:
     • 24 hours
     • 48 hours
     • 72 hours
  4. Read the information about what will happen to your access and confirm your choice.
• During a time-out: You will not be able to place bets or make deposits. Depending on the operator's configuration, you may also be prevented from cancelling pending withdrawals. You should consider uninstalling gambling apps and using blocking software during this period.

Regional compliance note: For Ontario players, additional responsible gambling tools may be mandated by AGCO and iGaming Ontario, including enhanced reality checks and self-exclusion integration across multiple operators. Always refer to the latest information on dreamvegas-ca.com and igamingontario.ca for current standards.

Self-Exclusion

If setting limits and taking short breaks is not enough, self-exclusion offers a stronger measure. Self-exclusion is a formal agreement between you and the operator that suspends your access for a defined period, typically from six months up to a lifetime. It is designed to help you stop gambling completely and is an important harm-reduction tool recognized by regulators in Canada and internationally.

How to start self-exclusion on dreamvegas-ca.com

1. Access your account: Log in to your account on dreamvegas-ca.com. If you cannot log in, contact customer support via the website's help or live chat function and request self-exclusion.
2. Locate the "Self-Exclusion" section: Navigate to "My Account" > "Responsible Gaming", "Player Protection", or "Account Closure". Look for a clearly labelled option such as "Self-Exclusion" or "Exclude Me".
3. Choose the exclusion period: Common durations include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)
   Select a period that reflects the seriousness of your concerns. If you are unsure, choose a longer duration rather than a shorter one.
4. Confirm your decision: Carefully read the on-screen description of what self-exclusion means. You may be asked to tick a confirmation box or re-enter your password. Once submitted, your request is processed in line with the operator's regulatory obligations (which, for Ontario, are overseen by AGCO/iGaming Ontario, and for the rest of Canada by the MGA).
5. Contact support if needed: If you cannot find the self-exclusion option, contact customer support via live chat or email on dreamvegas-ca.com and clearly state that you wish to self-exclude. Keep a record (e.g., screenshots, emails) of your request.

Consequences of self-exclusion

• Login restrictions: You will not be able to log in, deposit, or place bets for the duration of the exclusion. Attempts to create new accounts with the same or similar details may breach the terms and can lead to permanent closure.
• Marketing communications: Dream Vegas is expected to take reasonable steps to stop sending you promotional materials. It may take a short time for all marketing channels to update.
• Account balance and withdrawals:
  • If you have a positive real-money balance when self-exclusion is applied, the operator should process withdrawals in accordance with its Terms and Conditions and regulatory requirements.
  • You will not be able to place new wagers with that balance during the exclusion period.
• Changing or ending exclusion: Shortening a self-exclusion period is generally not allowed. For fixed-term exclusions, access may only be restored after the minimum period has ended and after you take specific reactivation steps (which may include confirming your decision again). Lifetime exclusions are intended to be permanent.

Provincial and multi-operator self-exclusion

• Ontario (My PlayBreak): Ontario residents may use iGaming Ontario's voluntary self-exclusion program, known as "My PlayBreak", which covers multiple iGaming Ontario-operated sites. See igamingontario.ca for details.
• Other provinces and territories: Land-based and provincial online gambling sites in Canada (for example, in British Columbia, Alberta, Quebec) may offer their own self-exclusion schemes. These programs typically do not automatically apply to MGA-licensed sites such as dreamvegas.com; you should therefore also activate self-exclusion directly through dreamvegas-ca.com if needed.

Important: Self-exclusion is a serious step and should be combined with professional help, especially if you feel your gambling is out of control. See "Support Resources" below for free, confidential services in Canada and abroad.

Support Resources

If you are worried about your gambling, or about someone close to you, professional and peer support is available. The services listed here are independent from dreamvegas-ca.com and provide confidential assistance. Availability and contact details may change, so please verify the latest information on the organizations' websites.

Local support - Canada

• ConnexOntario (Ontario residents)
  • Phone: 1-866-531-2600 (province-wide)
  • Website: connexontario.ca
  • Hours: 24/7, 365 days a year
  • Languages: English and French, with access to interpreters in many other languages.
  • Services: Information and referral for problem gambling, mental health, and addiction support, including local counselling.
• British Columbia - Gambling Support BC
  • Phone: 1-888-795-6111
  • Website: gamblingsupportbc.ca
  • Hours: 24/7 phone service
  • Languages: English (other languages may be available via interpretation).
• Alberta Health Services - Addiction Helpline
  • Phone: 1-866-332-2322
  • Website: albertahealthservices.ca
  • Hours: 24/7
  • Languages: English (other languages via interpretation).
• Quebec - Gambling Help Line (Jeu: aide et référence)
  • Phone: 1-800-461-0140
  • Website: jeu-aidereference.qc.ca
  • Hours: 24/7
  • Languages: French and English.
• Other provinces and territories in Canada
  • Most provincial and territorial health services offer dedicated problem gambling helplines. You can:
    • Call 8-1-1 (where available) for health information and referrals.
    • Visit your provincial government site and search for "problem gambling helpline".

Confidentiality: Canadian helplines are typically confidential, free, and staffed by trained counsellors who can help you understand your situation and connect you with local face-to-face or online services.

International support organizations

National and regional self-exclusion schemes (outside Canada)

• United Kingdom - GamStop: A free, nationwide online self-exclusion scheme covering most UK-licensed online gambling sites.
  • Website: gamstop.co.uk
  • Note: GamStop applies to UK Gambling Commission-licensed operators; it does not automatically cover MGA-only sites such as dreamvegas.com.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Information: via the Spanish gambling regulator (Dirección General de Ordenación del Juego).
  • Players can register to be excluded from licensed gambling operators in Spain.
• Other jurisdictions: Many regulated markets offer similar centralized self-exclusion registers. If you live outside Canada and access dreamvegas-ca.com while abroad, review your local regulator's website for available schemes.

Blocking apps and device-level tools

• Gamban: A paid application that blocks access to a wide range of gambling sites and apps on your devices.
  • Website: gamban.com
• BetBlocker: A free, charity-run blocking tool supporting many platforms.
  • Website: betblocker.org
• Operating system tools: Most smartphones and computers offer:
  • Screen time controls and app limits;
  • Content filters and parental controls (which can be used to block gambling categories);
  • Password-protected settings, which a trusted person can help you manage.

Family and loved ones - dedicated resources

• Gam-Anon: A support fellowship for families and friends of problem gamblers.
  • Website: gam-anon.org
  • Offers meetings, literature, and guidance for affected others.
• Online forums and chats: Gambling Therapy and similar services host moderated forums and group chats specifically for family members who need support and practical advice.

Confidentiality and professional help: All of the above organizations handle your information confidentially within their legal frameworks. They can provide non-judgmental listening and, where appropriate, refer you to licensed psychotherapists, addiction specialists, or community services.

Help for Family

Gambling problems affect not only the person who gambles but also their family and friends. If you are visiting Dream Vegas because you are worried about someone who uses dreamvegas-ca.com or other gambling sites, your concerns are valid and you deserve support as well.

How to start a conversation

• Choose a calm time and place: Avoid discussions when the person has just been gambling, is intoxicated, or is under intense stress.
• Use "I" statements: Focus on how their gambling affects you: "I feel worried when..." rather than "You are irresponsible...". This reduces defensiveness.
• Be specific: Mention concrete examples, such as missed bills or cancelled plans, instead of general accusations.
• Listen actively: Allow them to speak about their feelings and avoid interrupting. Acknowledge their emotions, even if you do not agree with their decisions.
• Avoid enabling: Do not cover up debts, lie to others, or repeatedly bail them out financially; this may unintentionally prolong the problem.

Encouraging them to seek support

• Suggest they complete a self-assessment on a reputable site (for example, a provincial health service or Gambling Therapy).
• Offer to sit with them while they call a helpline such as ConnexOntario (1-866-531-2600) or another provincial gambling helpline.
• Encourage the use of on-site tools on dreamvegas-ca.com, including deposit limits, time-outs, and self-exclusion, and support them in following through.
• Help them explore professional counselling options, such as addiction specialists or psychotherapists experienced in gambling issues.

Support resources for family members

• Gam-Anon: gam-anon.org - international support for families and friends of problem gamblers, with meetings and literature.
• Gambling Therapy - Family & Friends forums: gamblingtherapy.org - online forums and group chats where you can share experiences anonymously.
• Provincial services: Many Canadian provincial helplines (such as ConnexOntario, Gambling Support BC, Alberta Health Services, and Quebec's helpline) offer guidance and referrals for affected family members, not just the gambler.

Next steps and self-care

• Seek your own professional help: Consider speaking to a psychotherapist, counsellor, or family therapist to help you manage stress, boundaries, and communication.
• Protect your finances: Where appropriate, separate your finances, review joint accounts, and consider professional financial advice.
• Set boundaries: Clearly state what you can and cannot do, especially in terms of financial support, and stick to those boundaries.
• Look after your well-being: Maintain your social life, hobbies, and health appointments. Supporting someone does not mean sacrificing your own well-being.

Operator's Commitment

White Hat Gaming Limited, the operator behind Dream Vegas, is regulated by authorities including the Alcohol and Gaming Commission of Ontario (via iGaming Ontario) for Ontario players, and the Malta Gaming Authority (licence MGA/B2C/370/2017) for the rest of Canada via dreamvegas.com. These regulators require the operator to implement responsible gambling controls and to treat customers fairly.

Internal monitoring and risk checks

• Behavioural analysis: The operator may use automated systems and manual reviews to monitor gameplay and transactional patterns that can indicate potential risk, such as:
  • Unusually high or rapidly increasing deposits;
  • Frequent cancelled withdrawals or repeated attempts to re-deposit;
  • Very long playing sessions without breaks;
  • Use of multiple payment methods or accounts in ways that raise concerns.
• Warning messages and interventions: Where risk patterns are detected, the operator may:
  • Display on-site notifications reminding you of responsible gambling tools;
  • Prompt you to review your deposit and time limits;
  • Temporarily restrict certain account functionalities until further checks are completed.
• Verification and due diligence: Consistent with regulatory obligations and ISO 27001 information security standards (as referenced for White Hat Gaming Limited), the operator may carry out identity and affordability checks designed to protect players and the integrity of the platform.

When support may contact you

• Risk-based outreach: If analysis suggests that your gambling may be harmful or inconsistent with safe play, the responsible gaming or customer support team may contact you using the details registered on your account. This could be via:
  • Email;
  • Phone (where a number is provided and consent allows);
  • Secure messaging within your account.
• Purpose of contact:
  • To provide information on responsible gambling tools (limits, time-outs, self-exclusion);
  • To encourage you to reflect on your play and consider reducing activity;
  • In some cases, to apply protective measures to your account (for example, limits or restrictions) in line with regulatory expectations.
• Privacy and confidentiality: Any such contact is handled in accordance with the operator's privacy policy and applicable data protection laws. Information about your gambling will not be shared with third parties except as required by law or regulators.

Regional compliance note: Standards set by AGCO/iGaming Ontario, the Malta Gaming Authority, and the UK Gambling Commission (referenced in enforcement materials for White Hat Gaming Limited) influence how dreamvegas-ca.com manages risk, intervenes with players, and maintains records. However, the specific tools and thresholds may evolve over time, and the most current information will always be found on the operator's own website.

Updates

Responsible gambling regulations and industry best practices continue to evolve in Canada and internationally. To ensure that information on Dream Vegas remains accurate and aligned with current standards, this page is periodically reviewed and updated.

• Notification methods:
  • On dreamvegas-ca.com: The operator may communicate significant changes to responsible gaming tools or policies via:
    • Website banners or pop-ups at login;
    • Updates in the "Responsible Gaming" or "Terms and Conditions" sections;
    • Notices in your account area.
  • Email communications: Where permitted by your marketing and notification preferences, Dream Vegas may send you emails explaining changes to key policies, including responsible gaming provisions and self-exclusion processes.
• Review of this page: The content on Dream Vegas is based on publicly available information from:
  • dreamvegas-ca.com and related domains (including dreamvegas.ca and dreamvegas.com);
  • Regulatory sources such as:
    • iGaming Ontario operator directory for White Hat Gaming Limited;
    • Malta Gaming Authority licence verification;
    • UK Gambling Commission enforcement publications.

Last updated: 24 February 2026 (superseding earlier reviews, including 6 November 2025). Future revisions will be dated accordingly, and players should always consider the latest version together with the current Terms and Conditions and responsible gaming information on dreamvegas-ca.com.

Contact & Feedback

If you have questions about responsible gaming in relation to dreamvegas-ca.com, or if you would like assistance in using player protection tools, several contact options are available.

Contacting the operator (Dream Vegas)

• Customer support channels:
  • Live chat: Accessible directly on dreamvegas-ca.com (typically via a chat icon or "Support" link).
  • Email: A support email address is provided in the "Contact Us" or "Support" section of dreamvegas-ca.com. When writing, clearly state that your message relates to "Responsible Gaming" so it can be directed appropriately.
• Telephone: If a customer support phone number is listed on dreamvegas-ca.com for Canadian players, you may use it to discuss responsible gambling concerns. Please check the site for the most up-to-date number and opening hours.
• Responsible gaming requests: When contacting the operator, you may:
  • Request help setting or adjusting deposit and time limits;
  • Ask for a time-out or self-exclusion to be applied to your account;
  • Seek clarification on the operator's responsible gambling policies and procedures.

Feedback form (self-control and support requests)

On Dream Vegas, you may also wish to provide feedback about responsible gaming information or request guidance on where to find specific tools. The following is an example of a simple feedback form structure that sites often use to support such requests:

Responsible Gaming Feedback & Support Request

Name (optional):


Email address (for reply):


Topic:
Help setting limits Self-exclusion information General responsible gaming question Concern about family member or friend Feedback on this page

Your message:


Submit

Important: This form is for information and guidance only and does not replace direct communication with dreamvegas-ca.com for account-specific actions such as limits, time-outs, or self-exclusion. For urgent concerns about problem gambling, please contact a provincial helpline or one of the professional services listed in the "Support Resources" section immediately.